a) Free Platform for the Client seeking their dream property;

b) Paid plans for the Real Estate Agent to offer the best experience and exclusivity to Clients matched on the Platform.

a) Information Registration. Input all necessary information for the use of the Platform, declaring that it is true, complete, and up-to-date;

b) Information Update. Keep all information updated on the Platform;

c) Information Provision. Provide all necessary information for the disclosure of properties registered on the Platform, such as photos, their characteristics, location, available visitation times, among others;

d) Relationship. Maintain civility and respect with other Users and third parties related to the execution of these Terms of Use. Match House does not permit any discriminatory and/or morally reprehensible conduct;

e) Platform Password. Maintain the confidentiality of the password, being entirely responsible for any damage resulting from the misuse of access and all activities that occur after sharing the Platform password with third parties;

f) Internet Connection. Have a good internet connection for access to the Platform; and

g) Related Regulations. Observe all conditions provided in these Terms of Use, including, but not limited to, the Privacy Policy and other regulations relevant to the execution of Match House activities.

a) Formal Regularity. Maintain fiscal and formal regularity for the provision of their services, such as regular registration with the CRECI, and shall not perform any service in case of non-compliance;

b) Methodology. Perform their activities diligently, observing market technical standards and those recommended by official institutions;

c) Customer Service. Serve the Client according to the contracted service, in their time and manner, observing their technical qualifications and legally permitted abilities, relating to the Client in a respectful, dedicated, and empathetic manner, without any intervention in their private life, maintaining the confidentiality of all information accessed through the relationship with the Client, providing the Client with the best experience in choosing the property

d) Payment Data. Ensure that the provided payment data is correct and up-to-date, as well as notify Match House immediately in case of any problem or error related to payments;

e) Damage Repair. Repair any damages caused to Clients, employees, and/or third parties arising from their services and from the misuse of the Platform. Indemnify Match House for all losses, convictions, contingencies, expenses, fines, and penalties of any kind that may be incurred as a result of the improper use of the Platform and that may affect Match House;

f) Protection of Commercial Image. Not perform any act that may compromise or violate Match House's commercial image before third parties, including but not limited to: disclosure, use, or commercial exploitation of any confidential information, violation of copyrights, misuse of trademarks, disclosure of defamatory information, involvement in ethically and morally reprehensible practices, or any other practice that may harm Match House's commercial image before third parties; and

g) Lawful Activities. Use the Platform only for lawful purposes, as the use for unlawful purposes constitutes grounds for immediate termination.

5.1. Campaigns. Match House may, at its discretion, carry out campaigns, facilities, discounts, prizes, and/or agreements for Real Estate Agents. Participation involves compliance with their own terms and conditions, with rules and requirements for adherence.

5.2. Termination of Campaigns. Match House may alter and/or terminate any campaign without prior notice.

6.1. Match House does not sell properties! Our role is to provide technology to facilitate the connection between Clients and Real Estate Agents, not being responsible for any conduct of Users and third parties, and not liable for any damages caused, including but not limited to:

7.1. Maintenance. Match House may perform maintenance, updates, and improvements, which may result in the interruption or temporary suspension of the Platform. Any inquiries regarding technical support should be sent to the official support channel.

11.1. Match House reserves the right to unilaterally cancel, suspend, deactivate, block, or terminate these Terms of Use with Users in the following situations:

a) If any violation of legal norms and conduct rules provided in these Terms of Use or other Match House policies is identified;

b) If the registered information is not true;

c) Delay in payment of the Contracted Plan;

d) If any direct or indirect damage is caused to Match House or third parties in the execution of these Terms of Use;

e) Discontinuation of the company or lack of commercial interest; and

f) In other cases when Match House, at its sole discretion, deems it necessary.

11.2. Match House may refuse to provide any of its services to Users who have not observed these Terms of Use or any of its policies.

a) They have full knowledge of the conditions of use of the Platform;

b) Match House bears no responsibility for the conduct of Clients, Real Estate Agents, and third parties, nor does it bear responsibility for any legal transactions entered into between Users, including real estate transactions such as buying, selling, swapping, or renting properties; and

c) By registering on the Platform, Users agree to all conditions and formally engage the services of Match House described in these Terms of Use.

This document was published on July 11, 2023.